General terms and conditions of sales
Clause 1: Terms and Conditions
The present general conditions of sale are applicable to all products sold by Ctrmat. No exemption to these conditions shall be permitted without the express prior agreement of Ctrmat.
Clause 2: Orders - Invoicing
Any order placed is firm and definitive as of the recording of this order at the time of a telephone call or its reception by fax, postal mail or electronic. No order cancellation is possible except in the case of a stock rupture exceeding 1 month and which was not announced by the Ctrmat sales department. The invoice is attached to the products upon delivery or sent electronically..
Article 3 : Delivery - Freight
Available goods are delivered within 1 to 2 working days throughout mainland France. This time is given as an indication. The overtaking of this time will not be able to in no case to be retained against company Ctrmat. In the event of damage, of missing or nonconformity of the delivery, the Customer must indicate his reserves precisely on the delivery slip presented by the conveyor and confirm them in writing to the sales department within 48h. Once this period has been exceeded, the Customer will no longer be able to contest the delivery.
Article 4: Prices - Terms of payment - liability
Prices are subject to change with each order, depending on market circumstances. Payment terms and conditions are established according to the guarantees of solvability submitted. In accordance with article L441-6 of the French Commercial Code, any delay in payment will result in financial charges at a rate of 3 times the legal interest rate of the BDF, the application of a fixed indemnity of at least 40 euros and the immediate payment of invoices not yet due. In addition, any banking incident entails payment by the Customer of the bank charges incurred by Ctrmat. No cash rebate is accepted. Goods delivered remain the property of Ctrmat until full payment of the invoice. The customer is responsible for the goods as soon as they are delivered. In case of payment by credit card, Ctrmat does not keep the details communicated by the customer..
Article 5 : Warranty
Ctrmat guarantees the products delivered until they are fully used by exchanging or refunding any defective goods.In the case of exclusive use of the products, the guarantee is extended to the equipment, within the framework of the use and the normal lifespan of the aforementioned equipment.This warranty will be void if the product sold by Ctrmat is disassembled in any way or if it is handled, stored or used in abnormal conditions.To benefit from the warranty, the customer must notify the sales department, which will inform him of the procedure to follow.Ctrmat will cover the cost of return transport.
Article 6: Personal data, information technology and civil liberties
The information requested from the customer is essential for the processing and routing of orders, as well as for the preparation of invoices and guarantees. This information may be communicated to Ctrmat's contractual partners involved in the execution of this order, as well as in the fight against fraud.The absence of this information will result in the cancellation of the order.The communication of false information is contrary to the present general conditions.Ctrmat is the sole owner of your personal information.At any time, you may request to no longer receive e-mail from us or our partners by clicking on the link provided for this purpose in the e-mails you receive.In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, customers have the right to access, rectify or delete data concerning them at any time by sending an e-mail to contact@ctrmat.fr or a letter to :Ctrmat, 6 Chemin de la Bourgogne 95590 Presles.To exercise these rights, customers must provide a copy of their valid identity document. contact@ctrmat.fr
Article 7: Applicable law - Legal authority
These general terms and conditions of sales are governed exclusively by French law. The Commercial Court of Pontoise shall have sole jurisdiction in the event of a dispute.